Right now the Internet is going gaga for Paper, a beautifully designed note taking and sketching iPad app from design studio FiftyThree. Being an economist, I’m going to focus on Paper’s pricing –
The app itself is free. This gives you access to all features and two drawing tools – a brush and an eraser. Four other drawing tools are available via in-app purchase for US$1.99 each or US$7.99 for a bundle of all four.
First up, it’s a little stupid to price the bundle of all four tools higher than the price of buying all the tools individually. Ok, it’s only three cents more, but that’s bound to annoy some customers. More importantly, profitable bundle pricing usually involves giving some discount for the bundle, to segment demand between groups of customers who want all tools and customers who only want one or two. I would have priced the four tool bundle at the same price as three individual tools.
The design of the in-app store is also a little dumb in that the four tool bundle is presented last in a scrolling window after all individual tools. This doesn’t matter if the bundle is the same price (or more expensive!) than the individual tools, but if there’s a bundle discount then it should be presented first so people realise it exists before buying any individual tools. I didn’t even realise there was a bundle option at first and thought I could only buy each tool separately.
Second, I’m not sure about the wisdom of the in-app purchase strategy. It does allow people to experience the app for free, which will feed overall demand through word of mouth. But having got the app for free, the question is whether the marginal value of each tool to the user exceeds $1.99. In other words, does each new tool provide more than $1.99 of value to the user on top of what they already have for free?
Under this pricing model there’s no way to extract value for all the other functions of the app itself including its beautiful design. The in-app purchase mechanism makes the app feel expensive because you are being asked to pay $1.99 for a relatively minor addition to a nearly full functioning app. My gut feeling is that this will be less profitable than simply selling a fully functioning app for $7.99.
The key point is that in-app purchases have a different frame of reference to app purchases and that will matter for demand and revenue. The relevant comparison for the consumer is marginal benefit versus price. Giving away the app for free changes the marginal benefit significantly.